Refund Policy

Refund Policy

Last updated: 1 August 2026

At Norvela, we take pride in the quality of our exfoliating skincare products. If you are not completely satisfied with your purchase, please read our policy below.

1. Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

For hygiene reasons, we are unable to accept returns on products that have been opened or used, unless the item is defective or damaged.

2. How to Request a Return

To initiate a return, please contact us via our website contact form with your order number and reason for return. We will respond within 2–3 business days with return instructions.

Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us through our website contact form.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned: opened or used products, gift cards, and items purchased on sale or at a discounted price.

7. Contact Us

If you have any questions about our Refund Policy, please reach out via our website contact form and we will be happy to assist.